UIF Ters Updated Claim Info and Contact Details

We are aware that many salons are still battling with the slow and seemingly endless quest to obtain UIF Ters payouts for staff. Have patience and keep hopeful – we are hearing every day of additional payouts being made, and the system was never designed to accommodate such a massive flood of applications.

There has been an update to the Covid-19 TERS UIF process. Employees whose employer claims for UIF through the TERS scheme, can now get paid directly into their bank accounts, rather than into their employer’s account. This means that employees will have quicker access to their relief money as they do not have to wait for their employer to transfer the funds. Employees who want to know if their employer has been paid out the UIF can check up using this LINK

Emails for Queries

If you need to query a problem with UIF or follow up on your application, here are some useful contact details:


Technical issues in respect of U-filling can be addressed by sending an e-mail with proof of submission to ufilingsupport@labour.gov.za. It may also assist to send the same documents to the relevant regional UIF e-mail address.


CSV or data issues can be addressed by sending an e-mail to Covid19TersCompliance@labour.gov.za with the subject line “UIF Reference-C19 TERS Application Issues”. The e-mail should include an explanation of the issue and the CSV file.


Employers who experience system issues may send an e-mail to viwe.gqoli@labour.gov.za. The e-mail should include the employers UIF reference number as well as a detailed query.

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